TERMS & CONDITIONS
- CHANGES & RETURNS :
Can I return an item if I am not satisfied with after delivery?
If you are not satisfied after receiving an item, Ink Drop Printer Services promises that, within 90 days after actual delivery of such an item, you are allowed to return the item to us and get complete refund, provided the returned item does not affect its subsequent re-selling and you also undertake the charge of returning delivery.
- THE FOLLOWING SITUATIONS ARE REGARDED AS RE-SELLING AFFECTED :
A) Its commodity package appears damage;
B) Its commercial label or mark are scratched or removed, the item is broken, or even the consumables along with an item are already used;
C) The original factory sealed package of the item is opened;
D) The item that was individually produced or made according to your customized requirement or special instruction;
E) The non - returnable item that is indicated on our website, proforma invoice or in sales contract;
F) Other factors or reasons that may affect re - selling of such item after returning; For the item may be affected in subsequent re - selling, we will move on the process of refund or returning based upon confirmation of mutual understanding or negotiation.
- RETURNED PURCHASES ARE INVALID UNDER THE FOLLOWING CONDITIONS:
1) Products can still be used even though there was some damage during transportation.
2) No claim is made up to 90 days after the customer has received the products.
3) Purchase is returned because of color or bad packaging differences ( that have no
effect on usage).
4) The returned purchase does not meet the conditions.
- NOTICE :
1) Returned products can only be exchanged with the same style of product, if it is
out of stock, it will have to be exchanged with products of the same value.
2) Returned products should be undamaged and in their original packaging.
3) Please provide the following information when returning the products: products’ names or codes, the problems encountered, and your order record.
4) Transportation fee should be equally covered by both sides.
- RETURN PROCEDURE :
If a serious problem is found within 7 days of receiving the products, you should contact Customer Service and a representative will help you find a solution in 2 working days.